Complete onsite and on premise IT support
In today’s fast-paced digital world, reliable and efficient IT support is no longer a luxury – it’s a necessity. As a leading Managed Service Provider based right here in Maldon, Essex, we offer comprehensive IT support services designed to empower your business and eliminate technology-related headaches. Think of us as your dedicated, outsourced IT department, providing proactive solutions and expert assistance to keep your operations running smoothly.
With all inclusive Proactive Monitoring, we are always on hand to ensure your systems are maintained, accessible and reliable. Our support services offer cover from 9 am to 5:30 pm Monday to Friday up to 24/7/365.
IT Support Options
Overview
We provide a wide array of services tailored to meet the unique needs of your business.
What's Included
- Support for Microsoft Windows, Microsoft 365 and Office applications
- Proactive remote monitoring and patch management (RMM) N-Able
- 24/7 remote monitoring and notification service
- 1st, 2nd and 3rd line support engineers covering every level of expertise
- Uncapped remote support and helpdesk calls
- On-site response, break/fix labour charged at a standard rate
- Travelling costs are charged at standard rate
- Windows Update scheduling and management
- Working and liaising with all third-party technology providers for specified apps and software applications charged at standard rate
- Provision of loan equipment if the estimated resolution time exceeds 24 hours
- Security Patch Management
- Assigned technical account manager
You will also receive a FREE IT health check as part of your service. This will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
Overview
Our Fully Managed onsite IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure. With inclusive proactive monitoring, we are always on hand to ensure your systems are maintained, secure, accessible and reliable.
What's Included
- Support for Microsoft Windows, Microsoft 365 and Office applications
- Proactive monitoring and patch management (RMM) N-Central
- 24/7 remote monitoring with real time notifications into our ticketing system
- 1st, 2nd and 3rd line support engineers covering every level of expertise you require
- Uncapped onsite visits, remote support or helpdesk calls
- All labour costs are included
- All travelling costs are included
- Windows update scheduling and management
- Working and liaising with any third-party technology or application providers
- We supply loan equipment if the estimated resolution time exceeds 24 hours
- Complete strategy roadmap service included
- Proactive IT health check in which we will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues
- Emergency out of hours ticketing monitoring system
You will also receive a FREE IT health check as part of your service. This will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
Overview
Our Fully Managed IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure. With inclusive proactive monitoring, we are always on hand to ensure your systems are maintained, secure, accessible and reliable.
What's Included
- We are available to support your internal IT department during busy periods, holidays or where you do not have the expertise at hand
- Selectable lines of cover, for example, if 1st line is managed internally, we can manage 2nd or 3rd line escalation for you
- Support for specific project work or temporary cover to release IT Manager for project work
- Support for Microsoft Windows, Microsoft 365 and office applications
- Proactive monitoring and patch management (RMM) N-Central
- 24/7 remote monitoring with real time notifications into our ticketing system
- 1st, 2nd and 3rd line support engineers covering every level of expertise you require
- Uncapped onsite visits, remote support or helpdesk calls
- All labour costs are included
- All travelling costs are included
- Windows update scheduling and management
- Working and liaising with any third-party technology or application providers
- We supply loan equipment if the estimated resolution time exceeds 24 hours
- Complete strategy roadmap service included
- Proactive IT health check in which we will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues
- Emergency out of hours ticketing monitoring system
Our article on common computer faults is a great tool to offer your employees as an IT manager. We discuss some of the most basic, frequent errors that employees face daily and provide easy-to-follow, simple solutions.
Ad Hoc Support
We provide technical support to many clients using our Ad Hoc Support option. Ad Hoc Support is perfect for those needing our help with a one-off IT issue, as and when you may experience one. This service is a “Pay as you Go” structure rather than a recurring contract or managed service, allowing you to only pay for the specific support required.
Who is suitable for Ad Hoc Support?
- Startup Businesses
- Small businesses that are light users of IT
- Organisations that are IT savvy but require occasional assistance
- Charities and not-for-profit organisations
- Businesses with an in house team
Our article on common computer faults is a great tool to offer your employees as an IT manager. We discuss some of the most basic, frequent errors that employees face daily and provide easy-to-follow, simple solutions.
Overview
We provide a wide array of services tailored to meet the unique needs of your business.
What's Included
- Microsoft Windows, Microsoft 365 and Office applications.
- Proactive monitoring and patch management (RMM) N-Central.
- 24/7 remote monitoring with real time notifications into our ticketing system.
- 1st, 2nd and 3rd line support engineers covering every level of expertise you would ever require.
- Uncapped onsite visits, remote support and helpdesk calls.
- Windows update scheduling and management.
- Working and liaising with any third-party technology or application providers.
- We supply loan equipment if the estimated resolution time exceeds 24 hours.
- Security Patch Management.
- Complete strategy roadmap service included.
- Proactive IT health check in which we will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
- Emergency out of hours ticketing monitoring system.
You will also receive a FREE IT health check as part of your service. This will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
Overview
Our Fully Managed onsite IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure. With inclusive proactive monitoring, we are always on hand to ensure your systems are maintained, secure, accessible and reliable.
What's Included
- Microsoft Windows, Microsoft 365 and Office applications.
- Proactive monitoring and patch management (RMM) N-Central.
- 24/7 remote monitoring with real time notifications into our ticketing system.
- 1st, 2nd and 3rd line support engineers covering every level of expertise you would ever require.
- Uncapped onsite visits, remote support or helpdesk calls.
- All labour costs are included.
- All travelling costs are included.
- Windows update scheduling and management.
- Working and liaising with any third-party technology or application providers.
- We supply loan equipment if the estimated resolution time exceeds 24 hours.
- Security Patch Management.
- Complete strategy roadmap service included.
- Proactive IT health check in which we will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
- Emergency out of hours ticketing monitoring system.
You will also receive a FREE IT health check as part of your service. This will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
Overview
Our Fully Managed IT Support package provides access to everything your business needs to maintain an efficient and reliable IT infrastructure. With inclusive proactive monitoring, we are always on hand to ensure your systems are maintained, secure, accessible and reliable.
What's Included
- We are there to support your internal IT department during busy periods, holidays or where you do not have the expertise at hand
- Selectable lines of cover, if 1st line is managed internally, we can manage 2nd or 3rd line escalation for you (For example)
- Support for specific project work or temporary cover to release IT Manager for project work
- Microsoft Windows, Microsoft 365 and office applications.
- Proactive monitoring and patch management (RMM) N-Central.
- 24/7 remote monitoring with real time notifications into our ticketing system.
- 1st, 2nd and 3rd line support engineers covering every level of expertise you would ever require.
- Uncapped onsite visits, remote support or helpdesk calls.
- All labour costs are included.
- All travelling costs are included.
- Windows update scheduling and management.
- Working and liaising with any third-party technology or application providers.
- We supply loan equipment if the estimated resolution time exceeds 24 hours.
- Security Patch Management.
- Complete strategy roadmap service included.
- Proactive IT health check in which we will evaluate the internal workings of your current IT system, ensuring there are no immediate security breaches or significant issues.
- Emergency out of hours ticketing monitoring system.
Our article on common computer faults is a great tool to offer your employees as an IT manager. We discuss some of the most basic, frequent errors that employees face daily and provide easy-to-follow, simple solutions.
What's Included
All items in the ‘Remote & On-Premise IT Support’ tab plus –
- Pro-active support and management.
- 24/7 Monitor only or Monitor & Respond options.
- Pro-active monitoring to complement existing IT teams.
- A dedicated team of pro-active engineers.
- Remote Monitoring & Management (RMM) for all servers, workstations and network devices.
- Pro-active response to security alerts.
- Pro-active response to user interruption systems and alerts.
- Automated and engineer-based response.
We’ve created a short guide to IT support to help you understand the kind of support and reinforcement you will receive.
