Communications
At Internet Assist we offer a variety of communication services ranging from our award-winning 3CX telephony system to remote work setups, Wi-Fi installations, using the award-winning Ubiquiti network devices and full WAN setups. We are also here for your business when you need to expand your communication network.
Communications
Telephony / VoIP
Internet Assist use 3CX as our cloud hosted telephony package. 3CX gives your business the versatility to communicate globally using your internet connection in a cost-effective manner. This is an ideal solution for those businesses that have homeworkers, employees on site or even in another country. This award-winning system is used by a variety of household names such as NHS, BMW, HONDA, Pepsi and more.
What's Included
- Unified Communications: Voice, video, messaging, and live chat all in one platform
- Web-Based Management Console: Easy configuration and control from any browser
- Mobile & Desktop Apps: Make and receive calls from anywhere using iOS, Android, Windows, and macOS
- Call Routing & Queues: Intelligent call handling with queues, ring groups, and time-based routing
- Integrated Live Chat: Add live chat to your website that connects directly to your phone system
- Call Reporting & Analytics: Monitor performance with detailed call logs, reports, and real-time dashboards
- Remote Work Ready: Fully cloud-based or on-premise options with seamless remote access
- Cost Savings: Slash phone bills with VoIP and reduce hardware and licensing costs
WiFi Solutions
Internet Assist deliver comprehensive WiFi solutions designed to ensure fast, secure, and reliable wireless connectivity across your business environment. From initial site surveys and network design to hardware installation, configuration, and ongoing support, we tailor every solution to your specific needs. Whether you operate from a single office, a multi-floor facility, or multiple locations, our enterprise-grade access points and controllers provide seamless coverage, load balancing, and advanced security features. With real-time monitoring, guest network options, and scalable infrastructure, our WiFi solutions empower your workforce, support your devices, and enhance user experiences, all while keeping your network secure and optimised.
What's Included
- Full Site Surveys: Comprehensive signal analysis to identify optimal access point placement and eliminate dead zones
- Scalable Coverage: Reliable connectivity for single offices, multi-floor buildings, or large campuses
- Secure Networks: WPA3 encryption, firewall integration, and VLAN setup to protect users and data
- Guest WiFi Access: Separate, branded guest networks with customisable login portals and usage controls
- Seamless Roaming: Consistent connection as users move throughout the premises, ideal for mobile devices and VoIP
- High-Performance Hardware: Enterprise-grade access points and routers for fast, stable connections
- Professional Installation & Configuration: Expert setup with minimal disruption to your daily operations
- Real-Time Monitoring: Ongoing performance tracking and alerts to ensure network uptime and efficiency
- Future-Proof Design: Infrastructure ready for WiFi 6/6E and easy upgrades as your business grows
- Ongoing Support & Maintenance: Dedicated IT support for troubleshooting, updates, and network optimisation
WAN
Internet Assist can help businesses set up their internet WAN (Wide Area Network) connection quickly and efficiently. From selecting the right broadband or leased line solution to configuring routers, firewalls, and network infrastructure, our team ensures a secure, high-performance connection tailored to your needs. Whether you’re setting up a new office or upgrading an existing network.
What's Included
- Provider Selection & Advice: We help you choose the best broadband, leased line, or fibre option for your business
- Full Installation & Configuration: End-to-end setup of routers, firewalls, and network equipment
- Office & Multi-Site Connectivity: WAN solutions for single locations or multiple branch offices
- Secure Network Design: Built-in firewall, VPN, and access control configuration for a safe and compliant connection
- Failover & Redundancy Options: Backup connectivity solutions to keep your business online
- Ongoing Monitoring & Support: Optional service plans for performance tracking and technical support
Remote Working
Internet Assist can help businesses quickly and securely enable their teams to work from anywhere. We provide everything from VPN access and cloud-based tools to secure device configuration and user training. Whether you’re supporting a fully remote workforce or a hybrid setup, we ensure your employees stay connected, productive, and protected, without compromising your company’s data or network security.
What's Included
- Secure Device Configuration: Setup of laptops, desktops, and mobile devices with security best practices
- VPN & Remote Access: Encrypted access to internal systems and resources from anywhere
- Cloud Tool Integration: Deployment of Microsoft 365, Google Workspace, or other collaboration platforms
- User Training & Support: Guidance for employees on using remote tools securely and efficiently
- Endpoint Protection: Antivirus, firewall, and monitoring solutions for remote devices
- Data Backup & Sync: Cloud backup and file sharing to protect remote data and maintain workflow continuity
- Unified Communications Setup: Configuration of VoIP, video conferencing, and messaging tools
- Scalable Solutions: Tailored for small teams or entire organisations, with room to grow
- Ongoing IT Support: Remote helpdesk and troubleshooting when your team needs it
